Privacy Policy

TITANOX® takes the privacy of your personal information seriously and handles it in accordance with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA) where applicable.

1. Data Controller

The data collected on this site is processed under the responsibility of the company operating the TITANOX® store. For any question regarding the handling of your information, email us at: contact@shoptitanox.com

2. Information We Collect

We only collect information that is genuinely useful for processing your orders and managing our customer relationship:

  • Identity: first and last name;
  • Contact details: mailing address, email, phone number;
  • Shipping: delivery address and any special instructions;
  • Payment: handled exclusively by our secure providers (Shopify Payments, Stripe, PayPal). No payment card details are stored on our servers.

3. How We Use Your Information

This information allows us to:

  • prepare and fulfill your orders;
  • keep you informed about shipping and tracking;
  • provide customer support and improve your experience;
  • meet our legal and tax obligations;
  • send you, with your consent, our offers and updates.

4. Legal Basis for Processing

The processing of your data relies on:

  • the performance of the sales contract (order preparation and delivery);
  • compliance with our legal obligations (invoicing, accounting);
  • your consent for marketing and non-essential cookies.

5. Who We Share Your Data With

Your data is only shared with the providers essential to your order:

  • Shopify: hosting and store operation;
  • Payment providers: Shopify Payments, Stripe, PayPal;
  • Carriers and logistics partners: order preparation and shipping;
  • Analytics and marketing tools: site performance analysis (with your consent).

Your data is never sold or transferred to third parties for commercial purposes.

6. Data Retention

Your data is kept only as long as necessary for the intended purposes:

  • Orders: as required by applicable accounting and tax regulations;
  • Customer account: until the account is deleted or after 3 years of inactivity;
  • Marketing data: 3 years after the last contact or until consent is withdrawn.

7. Cookies

This site uses cookies to function properly, measure traffic, and tailor your browsing experience. You can accept, decline, or manage them at any time from the dedicated banner.

8. Your Rights

Depending on your state of residence, you may have the following rights over your data:

  • Access to your data;
  • Correction of inaccurate data;
  • Deletion of your data;
  • Opt-out of the sale or sharing of your data;
  • Data portability;
  • Withdrawal of consent at any time;
  • Non-discrimination for exercising your rights.

To exercise them: contact@shoptitanox.com

9. Security

We put in place appropriate technical and organizational measures (SSL encryption, secure hosting, restricted data access, etc.) to protect your information against any unauthorized access, alteration, disclosure, or loss.